LEGAL NOTICE


This website is edited and provided by One Concept s.r.o.
Head office: Dolichénska 26, 851 10 Bratislava, Slovakia
Registered at the Trade and Companies Register of Slovakia under the company number 51 884 771
VAT N°: SK2120819316
The entire website is an exclusive property of One Concept s.r.o.. No reproduction or representation can be done without a preceding written consent from One Concept s.r.o.. Despite the careful work done for the realisation of this website and its regular update, occasional errors might occur in certain provided information and/or presented documents. Unfortunately One Concept s.r.o. cannot guarantee the exactitude, the precision or the completeness of available information on the website and therefore under no circumstances will the editor be held responsible for any errors. If you do notice any errors, please bring it to our attention via our contact form and we will then make sure to make the appropriate changes. One Concept s.r.o. reserves the right to correct the content at any moment, without prior warning. 

Personal data registered on this website is stored and used in compliance to the law, regarding informatics and liberty. The users of this website have the right to access, correct and delete their own information that can be asked to:

One Concept s.r.o.
Dolichénska 26
851 10 Bratislava
Slovakia


CONFIDENTIALITY

One Concept s.r.o. returns the trust you show in providing some of your personal data by striving to protect it and keep it confidential. This Privacy Policy describes the principles followed by One Concept s.r.o. in the collection, processing and storage of your personal data and the guarantees of your rights regarding this data (confidentiality, access, security).


WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA
The company One Concept s.r.o., with registered office at Dolichénska 26, 851 10 Bratislava, Slovakia, registered with the Slovak Trade and Companies Register under company number 51 884 771, is responsible for the processing of personal data collected on the website www.cremeplaymats.com


WHAT DATA DO WE COLLECT
The term "Data" refers to any personal information that may be used to identify you as an individual and that you provide to the Processing Manager to register on the Website and create an account, receive information or proceed with a online order.
Only the data necessary for the successful execution of our e-commerce and retail activity, involving the items and services offered on the Website www.cremeplaymats.com.


The personal data we collect includes:

  • your details (title, surname, first name, email, telephone number, full address, etc.),
  • your delivery information (surname/first name, street, postcode, town/city, country, delivery comments, etc.)
  • your personal preferences, including your marketing preferences (subscriptions to our newsletters, language, etc.) and cookies (technical information: technical logs, IP address, etc.),
  • information about the products you have viewed,
  • bank payment data,
  • your order history,
  • a record of emails exchanged with customer service.

The creation of an account on the Website requires the creation of a password. This password is encrypted and is known only by you. We are not able to access it. Should you forget your password, a link to set a new password will be sent to your contact email.

WHY DO WE COLLECT YOUR DATA
The processing of your personal data allows us to provide you with the Website's services, to improve our services and to maintain a secure environment.
Your data is processed for the following purposes:

  • to carry out the transactions relating to our commercial relationship (orders, payment, deliveries, invoices, accounting, satisfaction surveys, customer service, loyalty programme, etc.)
  • the management of your Account, your registration and your connection to our site, as well as the provision of the services to which they give access respectively (online ordering, private sales, sending of newsletters, etc.)
  • the management of your orders;
  • the management of the delivery of your orders;
  • the management of our customer relationship and your complaints;
  • the creation of a customer database for customer loyalty, prospection, promotion and market research activities (improving your user experience and our services), in accordance with the regulations in force;
  • ensuring a personalised browsing experience on the Website: making our Website easier to use and adapting our products and services to your interests and needs (proposal of related products based on gender, record of last products viewed, personalised recommendations);
  • statistical purposes;

One Concept s.r.o.'s compliance with its legal obligations as a publisher of electronic communication services for the public online (preventing or detecting fraud or abuse, handling security incidents, uses and violations of our general terms of use, improving browsing conditions, etc.).


FOR WHOM IS YOUR DATA INTENDED
The personal data collected is processed by the in-house staff at One Concept s.r.o. to provide you with the services you request and in accordance with the defined purposes.
One Concept s.r.o. agrees not to sell your personal data to third parties.
One Concept s.r.o. may need to transfer your personal data to certain service providers and partners that help One Concept s.r.o. provide and improve its services, such as:

  • Logistics and delivery provider (carriers, couriers),
  • Technical provider (internet service providers, companies specialising in computer and telematic services),
  • Payment provider (banking operators),
  • Marketing provider (companies engaging in marketing activities [including social media organisations], companies specialising in market research and data processing, call centre companies, publishing and distribution companies).

In its capacity as controller, One Concept s.r.o. ensures that all of its service providers and partners, subcontractors or co-processors comply with the General Data Protection Regulation (GDPR) and, in particular, implement all technical and organisational measures possible to ensure the confidentiality and security of your data. 


    FOR HOW LONG DO WE KEEP YOUR DATA
    In accordance with the legislation and regulations in force, we do not keep your data beyond the period strictly necessary for the purposes set out above. This period varies depending on the purpose of the processing. At the end of this retention period, your data will be permanently erased or irreversibly anonymised.
    Data from your customer account and your loyalty program
    5 years from the end of the relationship with the Website. This period starts from the last order, from the last connection to your customer account, from the last call to customer service, from an email sent to customer service, from when you click on a link sent in an email from One Concept s.r.o., or from when you place a product in the basket without fulfilling the purchase.
    At the end of these 5 years, an email asking if the customer wishes to continue to receive commercial communication will be sent. Should there be no response or a negative response, the customer's data will be permanently deleted or anonymised.
    Purchase data
    Billing data retained until the end of the corresponding financial year and the legal retention period (10 years).
    Payment data
    Payment details retained until certification of payment and completion of the relevant administrative and accounting formalities with regard to your right of retraction and the conditions applied for disputing the payment.
    Subscription to advertising communications
    Data retained for this purpose until the end of the service or until you cancel your subscription to the service, which can be carried out at any time (by clicking on the "unsubscribe" link at the end of our newsletters).

    WHAT ARE YOUR RIGHTS
    In accordance with the applicable regulations, you have the right to query, access, modify, limit, rectify, delete and oppose your personal data, as well as the right to define instructions regarding the use of your data after your death.
    You may retract your consent to receive our commercial information at any time.
    You may request to receive a copy of any personal information in our possession.
    You can exercise the rights above by contacting us:
    One Concept s.r.o.
    Dolichénska 26
    851 10 Bratislava, Slovakia
    info@cremeplaymats.com
    In accordance with regulations, you can lodge any complaint with the competent supervisory authority in Slovakia. 

    HOW DO WE PROTECT YOUR DATA
    We ensure the security of your personal data by providing enhanced protection, through the use of specific technical and organisational security measures, to prevent your personal data from being used illegally or fraudulently.
    We make sure that your personal data is not disclosed, misrepresented, damaged or altered and that unauthorised third parties do not have access to it.
    We train our employees and collaborators in the importance of confidentiality and personal data protection. We limit the number of employees with access to your data to those who directly contribute to providing you with quality services.

    OUR COOKIE POLICY
    We use various cookies on the Website to improve its interactivity and our services.
    What is a cookie
    A cookie is a file of limited size, generally consisting of letters and numbers, sent by the internet server to the browser's cookie folder, located on your computer's hard drive.
    Which cookies do we use
    We use various types of cookies, the purposes of which are described below.
    Cookies strictly necessary for the site to function
    These cookies are essential to browse our Website (such as session IDs); they allow you to use the main features of the Website and secure your connection.
    They allow you, for example, to directly access the reserved and personal areas of our Website, thanks to identifiers or data that you may have previously provided. Without these cookies, you will not be able to use the Website normally; we advise you not to delete them.
    Functionality cookies
    These cookies are not essential to browse our Website, but optimise its operation and give you access to specific features.
    They also allow you to adapt the layout of our site to your device's display preferences. These cookies ensure a smooth and customised browsing experience.
    Placing cookies on your device is the easiest and fastest way to personalise and enhance your user experience.
    Analytical cookies
    These cookies allow us to analyse the use and performance of our site, to establish statistics, visit numbers and volume of use of the various elements of our site (content visited, routes), thus allowing us to improve the relevance and ergonomics of our services.
    Sharing cookies (social links)
    Our site contains links to Facebook, Instagram, Pinterest, and other similar social networks that allow you to share content from our Website with others. When you use these share buttons, a third-party cookie is installed. If you are connected to the social network as you visit our Website, the share buttons make it possible to link the content viewed to your user account.
    We invite you to consult these social networks' privacy policies to learn the purposes, especially advertising-related, of the browsing information they collect through these application buttons.
    Advertising cookies
    These cookies are used to offer advertising that is tailored to your interests, both on our Website and on others. They are used to limit the number of times you see an advertisement and help to measure the effectiveness of an advertising campaign.
    The advertising content displayed on your device can also be made relevant by combining browsing information on our Website from your device with the data you have provided.
    The refusal of these advertising cookies has no impact on the use of our Website. However, refusing them will not stop advertising on our Website or on the internet; this will only result in advertisements that do not take into account your interests or your preferences.
    These cookies are mostly third-party cookies and depend mainly on advertising agencies.

    HOW CAN YOU CONTACT US
    One Concept s.r.o.
    Dolichénska 26

    851 10 Bratislava, Slovakia

    info@cremeplaymats.com

    Updated 12 April 2022 in Bratislava